DigiDNA does not collect nor process any Personal Data that is not provided by our users specifically, voluntarily and consciously. We guarantee that our staff complies with the strictest standards of safety and confidentiality and that processing of said Personal Data is carried out with total respect of international legislations. Personal Data is collected and stored if and only if you purchase an iMazing license, open a support ticket, or subscribe to our newsletter. We store the e-mail address and name you provided us, as well as which licenses you purchased and when and how often said licenses were activated. At no point in the purchase process does DigiDNA access or store your payment details (credit card number or PayPal account details).
2. Third Party Services
We operate our business in partnership with third parties which we believe conform to our high standards of privacy. Below is a list of said services, their function, the data they store, and opting out options where applicable:
FastSpring is our reseller - all purchases of DigiDNA products excepted FileApp go through them.
Shared Data: e-mail, purchase history of DigiDNA products
DevMate handles license activations and crash reporting.
Shared Data: e-mail, owned licenses, license activation history
ZenDesk is our customer support platform of choice.
Shared Data: e-mail, support conversations history
MailChimp is our mailing list manager.
Shared Data: e-mail
Opting Out: Unsubscribe here
3. Purpose of using Personal Data
DigiDNA only collects and processes your Personal Data for specific and limited needs. For example, we may collect and use your e-mail address to reply to your customer support requests, to send you newsletters, or to communicate with you for other related purposes.
In addition, we may use your Personal Data for assessing the efficiency of our services and improving them, for the benefit of our visitors and our customers, for our internal statistics or other requirements of our business, for assessing the interest of our customers, and for better defining the development of our services. By forwarding us your Personal Data, you grant this use implicitly. DigiDNA only keeps your Personal Data for the time required to achieve these purposes.
4. Nondisclosure of information
DigiDNA never sells, rents, shares or spreads your Personal Data with third parties not listed in point 2, except if legal dispositions or administrative regulations require it.
5. Access Right
You can request access to your Personal Data at anytime to update or delete it by sending us a message: https://imazing.com/contact. Ensure regularly that your Personal Data is up to date and accurate.
All communications between your web browser and iMazing.com, as well as between our software products and our servers, are secured by strong SSL encryption.
Furthermore, access to Personal Data is restricted to employees directly involved in customer support and analytics - they have been trained to observe our strict standards of confidentiality and respect. However, it must be noted that the Internet is generally not regarded as a completely secure environment, and that DigiDNA is not liable for damages and privacy breaches resulting from malicious attacks of any kind.
7. Anonymous Data/Cookies
We use Google Analytics to collect strictly anonymous information on the usage of our websites and products. This information is processed by DigiDNA in order to enhance and customise content and user experience. You can opt-out of Google Analytics by clicking here.
DigiDNA does not practice Spamming. Spamming is defined as sending unrequested e-mails, generally with advertising content, in large numbers and in a repeated way, to people with whom the sender did not have any preliminary contact with, or who had expressed a disinterest in such messages.
However, DigiDNA sends license holders important news regarding their license and its updates. These newsletters always contain an ‘Unsubscribe’ button. We strongly advise license holders to remain subscribed, unless they intend to never use the product again: newsletters may contain information about critical bug fixes, security enhancements, new features or feature changes, and renewal / upgrade special offers. Users can also unsubscribe at any time here.
9. Links Towards Other Websites
As a service provided to our visitors, our websites may contain hypertext links towards other websites unrelated to DigiDNA. As a consequence, DigiDNA shall neither be held responsible for the content of such websites, nor for data protection practices of third parties which operate them. We urge you to check and understand their Privacy Policies before providing them with your Personal Data.
For further information concerning the use of our websites, please carefully read our “Conditions of use”.